Legal

Policies

The four documents below cover how we handle your data, the terms of sale, refunds and returns, and shipping. They're written in plain English where we can. If anything is unclear, email hello@shoppilot.co.nz.

Privacy Policy
What we collect, why, who we share it with, and how to exercise your rights under the NZ Privacy Act 2020.
Terms of Service
The contract that applies when you order from us. Governed by NZ law and subject to the Consumer Guarantees Act 1993.
Refund & Returns Policy
14-day change-of-mind window plus the faulty / damaged item process. Your CGA rights come first.
Shipping Policy
Estimated transit times by region, tracking, customs, and what we do when a parcel goes missing.

ShopPilot is operated by Anihera Tait, a sole trader based in Amberley, Hurunui, New Zealand. Last reviewed 22 May 2026.